FREQUENTLY ASKED QUESTIONS
How and why should I become a member?
It is simple and easy to become a West Coast Cannabis member. All you have to do is be over the age of 19 and live within Canada. Register now for free!
How can I order?
Sign up for a free account and then place your order online. Alternatively, you can send us an email or talk to us on live chat. Our live chat is 24/7/365 and we will be happy to help you fulfill your order. Click here for a video of step by step details on how to place an order.
Who is eligible to purchase on your site?
Only qualified clients over the age of 19 who live within Canada are able to purchase medical marijuana through our site. These are strict guidelines we follow here at West Coast Cannabis.
How can I trust you?
We understand that there is a significant concern regarding mail order marijuana scams out there. However, we can absolutely assure you that we are not one of them. We have placed a lot of time and resources into building a “compassion-based” business with affordable prices. We take a lot of time and effort in finding the best products available to ensure we remain a reputable retailer. Our mission is to provide medical patients with easy access to medical marijuana products, as well as a friendly and informative customer service experience because we understand the difficulties for patients to purchase from dispensaries, for any number of reasons. We aim to provide our clients with a discreet, reliable, safe, and friendly service with our reputation on the line.
What reasons would I need medical marijuana for?
Medical marijuana can help with a growing number of problems. Below is a list of potential uses:
- Multiple Sclerosis
- Spinal Cord Injury/Disease
- Severe Arthritis
- Eating Disorders
- Auto Accident(s)
- Alzheimer’s Disease
- Brain Injury
- Chronic Pain
- Chronic Nausea
- Crohn’s Disease
- Kidney Failure/Dialysis
- Irritable Bowel Syndrome
- Muscular Dystrophy
- Muscle Spasms
- Parkinson’s Disease
- Sleep Disorders
- Post Traumatic Stress Disorder
- Hepatitis C
- Gastrointestinal Disorders
- Back & Neck Problems
- Sexual Dysfunction
How do you package my shipment?
We understand the clients need for a fast and discreet delivery service. Depending on the order size and instructions specified by the client, we, at West Coast Cannabis, will use either prepaid Xpress envelopes or prepaid boxes to package products. We first place the product into a packaging bag that follows the Federal government’s regulation for labeling cannabis products. We then heat seal it, and take the bagged product and vacuum seal it in another bag. We then place it into a generic envelope and, finally, placed into either a prepaid Xpress envelope or a prepaid box. With this multi-level preventative service, we prevent the attention of nosy neighbors and post office.
Do you ship Medical Marijuana outside of Canada?
No. We never do and there are no exceptions to this.
Am I allowed to pick up my order?
No. You cannot directly pick up your order from us. We only accept payments via email money transfer for now.
Can I place larger orders than those listed on your site?
Yes. If you desire a larger quantity than what we have listed you can email us at [email protected] .
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge.We do not offer postage refunds if your order arrives late due to any postal issues.
How long will it take for my package to arrive?
We are a mail order marijuana service headquartered in British Columbia. To check how long it would take for your package to arrive from British Columbia to your region, you can refer to the following chart.
|Atlantic||Newfoundland and Labrador, Prince Edward Island, Nova Scotia and New Brunswick|
|Central||Quebec and Ontario, including Northwestern Ontario|
|Western||British Columbia, Alberta, Saskatchewan, Manitoba and Northwestern Ontario (Postal Codes: P7A to P7L, P8N, P8T, P9A, P9N, P0T to P0Y)|
|Nunavut West||X0B and X0C|
|Northwest Territories||X0E, X0G, and X1A|
- Orders that are within the same region will arrive between 1-3 business days
- Orders that are cross-regions will arrive between 2-7 business days
Canada Post says ||successfully delivered|| but I have not received my order
Here are 2 likely scenarios:
- The postal worker put it in the wrong mailbox, or
- What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge (UP TO $125).
From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;their Community Mailbox for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
My package is going to the wrong destination
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
My tracking number does not work. Help!
We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
Please wait till the end of day and your tracking number should appear correctly. If it does not, please email [email protected] and we will look into it.
How do I pay?
At this time we ONLY accept Interac email transfer payments. For instructions on how to send a secure Interac payment please watch the video tutorial found here: INTERAC e-Transfer – How it works
P.S.: We do not accept PayPal unfortunately or credit cards at the moment.
Shipping to Nunavut and Northern Quebec
Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.